Crossroads Anywhere TV App
TV App Design
All
Prototype
User Flow
Interaction Design
Information Architecture

Crossroads Anywhere TV App

Crossroads Church

As streaming services have surged in popularity, the demand for well-designed TV interfaces has become increasingly evident. In response to this need, my role at Differential presented an intriguing challenge: redesigning the tvOS app for Crossroads Church, an established client. This project aimed to enhance the user experience by syncing the TV app with the church's mobile app built by Differential, Crossroads Anywhere, allowing seamless access to video content across platforms.

TV App Design
All
Prototype
User Flow
Interaction Design
Information Architecture

TV Interface Design

The onset of the pandemic further emphasized the importance of accessible church services and video content for remote viewers. This was an interesting challenge because I’d never designed a TV experience. With web and mobile interfaces, the trackpad and touchscreen allows simple navigation. On TV, with only a remote with limited controls, designing the interface and experience required a mindful approach for each user flow and affordance presented on the screen. Given the shorter timeline, I wasn’t going to try to reinvent the wheel. Leveraging existing patterns similar to popular streaming services like Netflix, I aimed for a design that users would find intuitive and easy to navigate.

One of the biggest issues I find with today’s TV app interfaces is the lack of clarity around where I am on the screen. With all of the graphic thumbnails and competing text, I don’t think apps make it apparent enough where my hover/cursor is on the screen. As a user, I feel briefly confused before knowing which controls to click to get where I want to go.

With this struggle in mind, I wanted to make those selected states for content cards and navigational buttons stand out to the user compared to the default state. Orange is used as that visual cue to the user to show the hovered/selected state. I figured it was bright enough to stand out against the dark navy and it served as a main brand color of Crossroads Church. Drawing from Crossroads Church's distinct brand identity, I opted for a dark UI to optimize the viewing experience and align with the church's visual aesthetics.

AS A USER...

I want to my Crossroads watch experience to be connected through all my devices

Simple Login & Watch Syncing with Crossroads Mobile App

Upon downloading the app, users are prompted to log into their Crossroads Anywhere account. This user-friendly authentication process involves effortlessly scanning a QR code and entering the corresponding code displayed on their screen.

Users are able to pick up where they left off in a video so these content items needed to indicate that on the video detail page, as well as from a thumbnail view. I created different states for videos that have been not watched, partially watched and finished. The states also appear on the thumbnails as progress bars for partially watched or check marks for finished.

Seamless content discovery is crucial for a usable TV interface. Search was supported, and the tvOS dictation feature could help users avoid annoying keyboard typing.

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Final Design & Client Approval

Recognizing the unique constraints of TV navigation—primarily controlled via remote—I prioritized content organization and discovery. Balancing the presentation of relevant information with the need to minimize navigation, the design aimed to continue the user’s watching journey while supporting efficient content discovery.

The successful design was met with client approval, leading to its development by the Differential team and subsequent release on the tvOS App Store.

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(THANKS FOR READING)

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