Optimizing Airport Efficiency with Passenger Flow Insights

EASE is a product for anyone working in airport operations. Different positions in the airport’s workforce find certain data sets more useful than others. On the “Pulse” screen (shown below) there is a chart at the top of the page where the user can view the security scans and flight information in addition to data tiles. While this gives insights into the number of flights arriving and departing, as well as the flow of people moving through security, it doesn’t tell the user much regarding the flow of people through the concourse, or when to expect high foot traffic.

Using data that we already had, we were hoping to give more insight to the user about localized passenger flow to help employees. When gates or restrooms need servicing in the airport, it’s best to do that when there are no passengers around so you do not disturb them. But how can airport workers know when gate A19 is going to be empty to schedule their work? There was currently no easy way to visualize the passenger flow around specific locations in the airport. They would have to look at the individual flight departure times and piece together where and when passenger traffic would happen.